Customer Satisfaction

Quayclean has built an enviable reputation for being easy to deal with, easy to talk to and most importantly, proactive in their approach to any undertaking.

Our Directors are very hands on and very much involved in ensuring client relationships are our number one priority, this in turn extends to all operational management and supervisors ensuring all levels of the client organisation are happy with the Quayclean team service.

We provide our clients with communication books and performance assessment checklists to ensure transparent communication occurs between the on site cleaners and the client team.

We provide our clients with a fully automated, online, web based KPI reporting and communication tool. The LINKS Reporting System is capable of generating automated reports and provides swift, clear and concise communication between client and partner.

We provide all staff with customer service training provided through our strategic partnership with registered training organisations.

We provide all staff with a detailed pocked guide continue maps of the venues they are working at as well as a host of other information allowing them to have access to all information pertinent to their function at their fingertips.